DELIVERY AND RETURN POLICY

The following terms and conditions apply to all orders for the purchase of goods from the pranamat.com E-Shop. Please print a copy of these pages for your records.

Availability

The supply of goods from this website is subject to availability and we may not always be able to inform you at the point of purchase whether we are currently holding stock for a particular item. In this rare eventuality, we will either supply a carefully selected alternative or a refund will be provided.

OUR CONTRACT

When you place a product order online at pranamat.com, we will send you an e-mail confirming receipt of your order and detailing the contents of your order. Your order represents an intention to purchase a product from us, which is only accepted by us upon delivery to you. Any product(s), which form part of that same order, but are not delivered, do not form part of this contract.

Product Descriptions

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of publication. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Cancellation and Returns

We offer a 30-day return policy which begins from the date you receive your order. Any unwanted goods should reach us undamaged, within this period. This will not affect your statutory rights. Once the returned item(s) has/have been received by us we will refund the value of the goods. The refund will be processed within 14 days. The cost of return-shipping will not be refunded. The delivery cost of your initial order will likewise not be refunded. Please note that the cost of return-shipping may be higher than that of the initial outbound shipment.

If the customer decides to cancel the order after it has been shipped, we reserve the right to retain the delivery costs when processing the refund.

Our 2024 Extended Holiday Returns Policy allows items purchased between November 1 and December 31, 2024, to be returned through January 31, 2025

If you'd like to return something to us, please click here

Delivery

Orders delivered might be charged at variable prices depending on region and delivery method chosen. The detailed information about delivery charges and terms will be available during order checkout and will be included in confirming receipt of your order sent to you by e-mail. We reserve the right to make additional delivery charges should the order placed cost significantly more to deliver than the standard charges. In this instance on receiving the order, we will contact you to advise of any additional charges, at which point you will have the option to accept the additional charge and proceed with the order, reduce the size of your order or cancel it. All orders will be dispatched within 1-3 business days of receiving your payment. Special delivery options may be available. Please note that delivery is by a third-party carrier, therefore we cannot be held responsible for delays caused by the postal system. If your goods fail to arrive, please contact us.