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Frequently asked questions

All you wanted to know about Pranamat ECO and even more.

About Pranamat ECO

  • Where is Pranamat ECO made?

    We lovingly hand-make all Pranamat ECO products ourselves, in beautiful Latvia (European Union). Our highly-skilled craftspeople work to rigorous standards – taking care of every last stitch. We don’t outsource – because our production is ethical, and we need to know that we are delivering you the highest possible quality.

  • How quickly will I notice the first results?

    The benefits are noticeable after the first few minutes of the first massage. Your body will first bring extra circulation to the area, which is felt as a warmth. After about ten minutes you will feel a sense of comfort and peace – this means your body has started to produce extra endorphins. Endorphins block pain, make you feel happier and improve sleep.

  • How often should I use Pranamat ECO

    For best results, use Pranamat ECO every day, and whenever you feel a specific need. We recommend making Pranamat ECO part of your daily routine. For example, if you are using it to aid in sleep, use it after brushing your teeth, once you are ready for bed each evening. Or if you are using it to ease tension in your glutes, place in on your office chair for the first 20 minutes of your working day.

  • How big is the Pranamat ECO?

    The surface of the Pranamat ECO mat is larger than that of most acupressure mats. The 28.7 × 17.7 in (45 x 73 cm) size is big enough to cover your entire back, which allows for maximum exposure to the specially-calibrated lotus-flower massage elements. This adds up to a truly transformational experience.

  • Does my Pranamat ECO come with instructions?

    Yes, all Pranamat ECO products include a user guide. Languages include: English, Spanish, Russian and Latvian.

Warranty

  • How to exchange goods under warranty?

    The Pranamat ECO warranty period is five years. Please keep all the original payment and delivery documents.

    In the case of returning a defective product within this period, we will supply a replacement. Please provide proof of payment; your receipt and put your request for replacement in writing to info@pranamat.com. We will supply further instructions from there.

  • How do I arrange a warranty claim?

    If you receive a defective product or detect an abnormality during the warranty period, please submit a claim to info@pranamat.com describing the defect and attach photos detailing the defect.

  • How long does my warranty last?

    We hand-make everything ourselves, in Europe, to rigorous standards of quality and ethics. That’s why all our products come with a 5-year warranty.

  • How can I find the user's manual for Pranamat ECO?

    The detailed user guide can be found inside your Pranamat ECO product box.

Usage and care

  • Can I share my Pranamat ECO?

    Pranamat ECO is designed for individual usage. Due to considerations of personal hygiene, it is advisable to use special disinfectants between uses if sharing your Pranamat ECO.

  • Can children use Pranamat ECO?

    Many children love using Pranamat ECO. If your child uses Pranamat ECO, they should have adult supervision at all times, since the petals are sharp. A child’s skin is particularly sensitive, so we suggest placing a linen cloth or cotton t-shirt between the mat and body and limiting the session to 10-15 minutes. We get feedback from parents explaining that they allow their child to gently touch the lotus flowers with their fingertips to develop motor skills. Some parents also encourage their kids gently press their feet onto the mat, from a sitting position, to reap the reflexology benefits.

  • Can Pranamat ECO be used on other parts of the body?

    Pranamat ECO is designed to massage the back, neck, arms, legs, feet and hands. It can also be used on the scalp; the top or sides of the head. It is, however, not recommended for use on the face, chest or inner-thigh area.

  • Can I use Pranamat ECO if I am pregnant?

    Pranamat ECO is strictly not recommended for use during pregnancy, especially in the first trimester – nor is any acupressure treatment or massage – unless by a specialist in prenatal massage. However, once your child has come into the world, it is a wonderful aid in recovery, relaxation, sleep-improvement and relieving tension. Many of our customers are new moms – follow our social media pages and join the family!

  • Is using Pranamat ECO painful?

    It is an individual matter, but “uncomfortable for a few moments” would better describe it. Some people feel a pleasant sensation of tingling and heat when using the mat for the first time. However, for most people, it takes a few minutes to get relaxed, and two or three sessions to truly embrace the whole experience. We recommend starting with short sessions of five to ten minutes. If you have very sensitive skin and feel discomfort, try wearing thin cotton clothing during your Pranamat ECO massage.

  • What are the risks of using the Pranamat ECO?

    Please see our Medical Disclaimer for more details.

  • How do I use Pranamat ECO?

    You simply lower yourself to a laying position, with Pranamat ECO under your back, shoulders, neck or any other part of your body that you'd like to massage (except your face, obviously). You can sit or stand on Pranamat ECO, or apply gentle pressure to your feet from a sitting position. Pranamat ECO does not have any moving parts, so once in position, simple lay still and breath, and enjoy the relief of tension. Using Pranamat ECO is absolutely effortless and leaves you feeling relaxed and energized.

  • How do I wash my Pranamat ECO?

    Washing Pranamat ECO is simple.

    1. Remove the inner coconut fiber or buckwheat hull filler, and separate the outer linen cover from the inner cotton cover.

    2. Hand-wash the exterior linen cover with cold water and mild – preferably natural – detergent, and leave to dry naturally. Do not machine-wash.

    3. The Pranamat ECO signature lotus massage elements can be gently cleaned with a soft brush, and sprinkled with a disinfectant solution between sessions, if needed.

    4. The white cotton inner-case can be hand or machine washed, on a normal cotton cycle.

    5. The coconut fiber filler should not come into contact with water or be cleaned. It’s absolutely not necessary since coconut fiber is naturally dust- and odor-resistant.

  • I have sensitive skin, can I use Pranamat ECO?

    If you have very sensitive skin and feel discomfort whilst using Pranamat ECO, we recommend wearing thin cotton clothing, rather than the usual bare skin. Also, it may help to limit your massage to between two and ten minutes for the first few sessions. Using Pranamat ECO on a soft surface, such as a mattress or couch, rather than the floor, also reduces the intensity of the pressure.

Payment and delivery

  • Who will cover the postage to return my Pranamat ECO?

    Normally shipping costs are non-refundable.

    In case the product is of inadequate quality or defective and is returned within 30 days, we will cover the return shipping costs. Please provide proof of payment and a written request for reimbursement of product and shipping to info@pranamat.com.

  • How do I receive my money back?

    The product must be returned to us in its original condition, undamaged, in its original packaging, within 30 days of you have received your order. Please keep all the original payment and delivery documents and include them in your parcel. Shipping and return costs are not refundable.

    However, in the case of returning a defective product or a product of inadequate quality, a full refund will be granted. In this case, we will also cover the return shipping costs. In order to reclaim your shipping costs, please provide proof of payment; your receipt and put your request for reimbursement in writing to info@pranamat.com.

    Your refund(s) will be reimbursed within 10 days of us successfully receiving the returned item(s), in accordance with the above conditions.

  • How do I receive my order?

    Detailed information about the delivery costs and conditions will be available to you during check-out and will be attached to the confirmation email, including your receipt. You will receive this email within 24 hours.

  • Do you accept refunds?

    Yes. We offer a 30-day no-questions-asked money-back guarantee.

    You have 30 days from the moment you receive your purchase to request a refund if Pranamat ECO does not meet your expectations.

    If you would like to request a refund, contact us at info@pranamat.com. Please note, we do not refund the cost of shipping. Please see our delivery and returns policy here.

  • Is my payment information secure?

    We are committed to protecting your personal data. All payment information entered into our site is processed by a third party secure payment platform. We only receive confirmation of the completed payment.

  • How do I receive a confirmation of payment?

    You will receive a confirmation email, including your payment information, within 24 hours of ordering. If you do not receive a confirmation email, please contact us at info@pranamat.com.

  • What methods of payment do you accept?

    We accept credit/debit cards & Paypal in our e-shop.