How often can I use Pranamat ECO?
You can use Pranamat ECO every day or really whenever you feel like it. We recommend using it for 10 - 15 minutes, four to five days a week.
Where is Pranamat ECO made?
It is made in Latvia, in the European Union.
Does my Pranamat ECO come with instructions?
Your Pranamat ECO will come with printed instructions in English, Spanish, Russian and Latvian.
How big is the Pranamat ECO?
The Pranamat ECO is 18 by 30 inches (45 x 76 cm), providing more coverage than rival products.
How quickly will I feel the positive effects of Pranamat ECO?
You will notice results starting from the first day you use Pranamat ECO. To achieve the full-fledged therapeutic effect, we recommend between five and 30 massage sessions, depending on the problem being treated.
What methods of payment do you accept?
We accept all major credit cards- Visa, MasterCard, American Express, as well as payment through PayPal. All payments are guaranteed secure.
Is my payment information secure?
How will I receive my order?
Your order will be delivered by mail and should arrive within 2 to 5 business days, depending on your location.
Do you accept returns?
Yes. We offer a 30-day money-back guarantee, so you have the opportunity to give the Pranamat ECO a worry-free try. Your 30-day period begins at the time of delivery. If you wish to return your Pranamat ECO, it should be mailed back in good condition. Once we have received and validated your returned item(s), you will be contacted and offered the option of a replacement or refund. If you wish to contact us about making a return or to provide feedback, please use our contact form. For more information about our returns policy, click here.
Who will cover the postage to return my Pranamat ECO?
We will refund the full value of the goods. However, shipping costs are non-refundable. Your refund will be tranferred within 30 days. You will not be refunded the cost of returning the unwanted or unsuitable item(s) to us. The delivery cost of your initial order will likewise not be refunded. Please note that the cost of return shipping to Latvia may be higher than the cost of your order's initial outbound shipment. For more information, click here.
How do I use Pranamat ECO?
A full description of our recommended usage programs can be found here. For best results make sure that the massagers come in direct contact with your skin.
Can I use Pranamat ECO on body parts other than my back?
Yes. This therapeutic massage mat is designed to be used on the back, neck, legs, feet and shoulders. Direct contact with the face or breasts is not recommended.
Can I share my Pranamat ECO?
The Pranamat ECO is considered a personal health device, and should be thoroughly sterilized before and after sharing it with a friend or family member. Use a light alcohol spray or wipe to sterilize your mat.
How do I wash my Pranamat ECO?
Remove the mat’s inner stuffing, and hand wash the exterior with cold water and a mild detergent. Hang to dry. DO NOT use a washing machine or dryer to clean your Pranamat ECO, as this may damage the plastic massage points.
Can I use the Pranamat ECO if I am pregnant?
We DO NOT recommend using the Pranamat ECO or PranaPillow during pregnancy.
Can children use Pranamat ECO?
Children under 10 years of age should be supervised by an adult when using the Pranamat ECO. It should not be used by children under five years of age.
What are the risks of using the Pranamat ECO?
The mat’s signature massage points are safe and effective, and will not penetrate your skin if used properly. When using the mat against bare skin, take time to carefully lie, sit or step on the mat. Avoid dragging, jumping, or quickly sitting on the mat to prevent scratches or other minor injuries.
Is lying on the Pranamat ECO painful?
This varies from person to person. Many people feel a pleasant tingling and warmth the first time they use the Pranamat ECO. Most take three to seven days to get used to the sensation. We recommend starting your massage sessions out at a length of time that is comfortable for you (one or two minutes for the first time is more than enough). If you have very sensitive skin and feel some discomfort from contact with the mat’s points, you may use a thin sheet or garment to dull the initial effects of the mat. You can also use the Pranamat ECO on your feet, if other areas of the body are too sensitive.
How long does my warranty last?
Your Pranamat ECO comes with a 5 year warranty, beginning from the day you receive the product at your door.
How do I arrange a warranty claim?
If you receive a defective product or detect an abnormality during the warranty period, please submit a claim to "Pranamat Sales & Marketing" at the e-mail address firstname.lastname@example.org describing the defect and attaching any picture of the product you may have.
How can I find the Terms and Conditions for Pranamat ECO?
All important documentation will be shipped along with your Pranamat ECO.